Cancellation / Rescheduling / No Show Policy / Refund Policy
Your business is greatly appreciated! To ensure the best and timely service for all REVIVE guests, please be advised of the following:
Cancellation/Rescheduling
24 hours notice is required for all cancellations or rescheduling. Last minute cancellations or rescheduling may result in a fee of 50% of the service rate. Exceptions may be made for contagious illnesses and extreme emergencies.
No Call No Show
No Call No Show will result in a fee of 100% of the service rate. In addition, future appointments will require prepayment for the service.
Tardiness
If you arrive after your scheduled time, it may not be possible to extend the time allotted for your booked service. If your service is shortened due to late arrival, you may be charged for the full cost of the service.
Revive Refund Policy
There are no refunds on pre-paid packages and products.
Refund on Unused Treatments
Refunds on unused treatments will be given only after applying the full standard price of used treatments plus a $50 surcharge and under the following circumstances:
- Doctor’s note stating you are not a good candidate for the particular treatment
- Treatment and package expiration
Any treatment which is bought directly from us will not expire.
Any treatment/service which is bought from a third party has an expiration date and we reserve the full rights to deny the treatment/service after the expiration date.
No Show or Cancellation Policy
Any change in a scheduled appointment must be made 48 hours prior to the appointment. All “No Show” appointments will be subject to a $50 fee if inadequate notice is given.
Online Treatment Purchase
If an online treatment does not meet your needs, you are able to exchange the product or service for equal or lesser value. If you choose to buy something more than the original value, you have to pay the difference.
Product Purchase
We don’t accept any returns for skincare and makeup products.
Gift Certificate
Gift certificates are non-refundable.
Desired Results Policy
Results vary from person to person. We are not responsible if you see fewer results than expected.